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Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

1. About us
We are EastWing Grooming Co. Limited, a company in England and Wales. Our company registration number is 10737642 and our registered office is at 38 Connaught Avenue, Shoreham-By-Sea, England, BN43 5WJ.

2. Contact
You can contact us by emailing us at or writing to us at our registered office above. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

3. Prices and payment
3.1 The price for the product will be the price indicated on the order pages when you placed your order on our website. Prices exclude delivery charges, which are quoted separately on the website.

3.2 You must pay for the product and any delivery charges when placing your order using a debit/credit card or any other means which we may from time to time offer. In placing an order by debit/credit card, you confirm that the debit/credit card being used is yours. Payments are subject to validation checks by the card issuer or other provider, and if payment is not authorised we will not be liable for any delay or non-delivery of the product to you. We will not dispatch products until we receive payment for them. You own a product once we have received payment in full.

3.3 If the products you have ordered were incorrectly priced on the website, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing with the purchase at the correct price or cancelling the order. We will not process your order until we have your instructions. If we are unable to contact you, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel the contract and refund you any sums you have paid.

4. Product information
All our products are hand-blended. You can expect some variances in the appearance of some of our product as part of the natural blending process. All sizes, weights, capacities, dimensions and measurements indicated on our website have a 2% tolerance. The images of our products, including images of any package, are for illustrative purposes only.

5. Consumer sales
In accepting these terms and conditions, you confirm that you are an individual consumer and purchase our products for domestic and personal use only. You may not sell or re-sell any of the products or any samples we may provide to you. These terms and conditions do not apply to sales to trade or businesses. We have the right to cancel any orders that we believe, in our sole discretion, may violate the Terms and Conditions. We only sell to adults (ie those aged 18 or over).

6. Our contract with you
You will place your order on our website. We will email you to accept you order, at which point our contract with you will come into existence. If we are unable to accept your order for any reason, we will inform you of this by email and offer you a full refund. Any promotions or discounts are to be used solely in line with the terms and conditions of the specific promotion or discount offered.

7. Our right to make changes
7.1 We are under a legal duty to supply products that are in conformity with our contract with you.

7.2 We may change the products on our website to reflect changes in relevant laws and regulatory requirements; and/or to implement minor technical adjustments and improvements. If we need to make significant changes to the product and/or these terms and conditions, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received, if you so choose.

7.3 We may have to suspend the supply of a product to you to deal with any technical problems or make minor technical changes; to update the product to reflect changes in relevant laws and regulatory requirements; and/or to make any other changes to the product as notified by us to you.

8. Website access
It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

9. Use of website
This website may be used for your own private purposes and in accordance with these terms and conditions.

9.2 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

10. Website uptime
All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

10.2 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

11. Visitor provided material
Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

11.2 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

11.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 11.2.

12. Links to and from other websites
Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

12.2 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

12.3 By linking to this website in breach of clause 12.2 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

13. Disclaimer
Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

13.2 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

14. Exclusion of liability
We do not accept liability for any loss or damage that you suffer as a result of using this website.

14.2 We are not responsible for any loss or damage that is not foreseeable as a result of any failure to comply with these terms and conditions for the supply of goods to you.

14.3 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

15. Shipping
Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.

15.2 Please allow for up to 7 working days for delivery following the dispatch of your order.

15.3 We are not responsible for delays in delivery outside of our control.

16. Cancellations, returns and refunds
All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

16.2 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

16.3 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

16.4 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us unused to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

16.5 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

16.6 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

17. Complaints
We take complaints very seriously. If you have any questions or complaints about your order, please contact us. You may be entitled to exchange the product or to cancel the contract and receive a refund. You can write to us at the registered address above or email Nothing in the Terms and Conditions affect your statutory legal rights.

18. Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

19. Intellectual property
All content on our website, including but not limited to images, logos, text, software and other media, is the property of EastWing Grooming Co. Limited and is subject to UK and international copyright laws, and may not be reproduced or used in any way without our prior written consent.